general 6 June 2023

We are delighted to announce a five-year contract to provide all domestic linehaul and trunking services for two-person home delivery specialist ArrowXL.

ArrowXL, which has its headquarters in Wigan and further sites at Worcester, Airdrie, Carrickfergus and Enfield, delivers more than two million customer orders a year for retailers, ecommerce companies and manufacturers. These include domestic appliances, furniture, sofas, beds and mattresses and garden items.

Mark Thompson Transport has been providing a large proportion of ArrowXL’s trailer-based client collections, returns and carousel movements since 2019.

Now the arrangement is being expanded and will see Mark Thompson Transport assume responsibility for all domestic linehaul and trunking services.

Mark Thompson Transport already has operating centres and dedicated drivers based at ArrowXL’s hubs in Wigan and Worcester, and will open new ones in Enfield and Airdrie, as well as providing all units and trailers required to fulfil the contract.

Following the deal, 14 drivers employed by ArrowXL will transfer to Mark Thompson Transport under TUPE regulations and more drivers will be recruited in line with the expansion resulting from the deal.

Richard Smith, managing director of Kinaxia’s primary sector business, said: “We are excited to be extending our relationship with ArrowXL and welcoming new drivers into the Kinaxia family. 

“This five-year contract is the result of a lot of hard work by the ArrowXL and Mark Thompson Transport teams and is a reflection of the service that we have been providing over the last four years.

“We are now able to build on this joint success and further cement our partnership.

“At the same time, the arrangement reinforces our nationwide capabilities in the primary sector and creates growth opportunities across a wide area of the UK as well as enabling us to offer more flexibility to our existing customers.”

Charlie Shiels, CEO of ArrowXL, said: “This decision is a natural extension of our current arrangements. We both work really well together, and this change will help us to create more and better opportunities for our many clients. This could be in improved first mile capability or higher levels of service excellence.

“ArrowXL and Mark Thompson Transport are a good cultural fit and both put customer service at the heart of their operational capabilities.

“We look forward to creating an even more innovative relationship as we get to know even more about each other’s strengths and capabilities.”

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