Customer Service Advisor

Customer Service Advisor

Panic Transport are looking for a Customer Service Advisor to join their team. You will provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

Contract type: Permanent

Location: Europark, A5 Watling Street, Clifton Upon Dunsmore, CV23 0AL

Key responsibilities:

·Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated;

·Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels;

·Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives;

·Adhere to all Group HR, GDPR and Health & safety policies to ensure both the Company and Group are fully compliant;

·Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures;

·Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

Key Skills:

·Patience and attentiveness to provide high customer service levels

·Effective communication skills at all levels both written and verbal

·Ability to handle high levels of pressure and manage time effectively to meet deadlines

·Attention to detail and accuracy

Knowledge, Experience, Qualifications:

·Transport and warehousing preferable

·Both working and technical knowledge of CRM systems preferably Sage

·Both working and technical knowledge of software management systems including TMS and WMS Stirling

·Product and pricing schedules

·Dealing effectively with customer queries

·Building and maintaining effective working relationships both internally and externally

·Customer Account management

·Full utilisation of a CRM system

·GCSE’s at grade A-C in English Language and Mathematics (or equivalent)

We are recruiting now for this role. For more information on this role please contact the recruitment direct on 0333 987 3121. To apply please forward your CV to [email protected]

HOW TO APPLY

We are an equal opportunities employer whom encourage and welcome applications from all backgrounds. We are recruiting now for this role. To apply please forward your CV with any relevant experience listed, to [email protected]

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