Customer Service Advisor

Customer Service Advisor

Lambert Brothers are recruiting s Customer Service Advisor (Maternity Cover) to join their team at their site in Andover.

Salary: £20,000 per annum

Contract type: Temporary

Location: Andover (SP10)

About the Opportunity

Lambert Brothers are recruiting a Customer Service Advisor (Maternity Cover) to join their customer service team at their site in Andover. The successful candidate will provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied.

Roles and Responsibilities:

  • Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated;
  • Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels;
  • Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives;
  • Adhere to all Group HR, GDPR and Health & safety policies to ensure both the Company and Group are fully compliant;
  • Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures;
  • Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

Your Knowledge and Experience:

  • Knowledge of the transport and warehouse industry is desired
  • Technical knowledge of CRM systems, preferably Sage
  • Working knowledge of software management systems including Stirling and Contrado
  • Experience of dealing effectively with customer queries
  • Knowledge of product and pricing schedules
  • GCSE’s at Grade A-C (or equivalent) in English Language and Mathematics

Benefits For You

As part of our team, we offer you:

  • Positive working environment/culture
  • Exceptional fleet
  • Opportunity for training and development (CPC training)
  • Full Uniform and PPE
  • Onsite Parking
  • Cycle to work scheme
  • Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
  • Pension
  • Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

HOW TO APPLY

We are an equal opportunities employer whom encourage and welcome applications from all backgrounds. We are recruiting now for this role. To apply please forward your CV with any relevant experience listed, to [email protected] or apply online here.

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