Customer Account Administrator

Customer Account Administrator

Foulger Transport are recruiting a Customer Account Administrator to join their team at their site in Norwich.

Salary: £10.81

Contract type: Permanent

Location: Norwich (NR16)

Foulger Transport are recruiting a Customer Account Administrator to join their team at their site in Norwich. The successful candidate will provide general administrative support for the customer intakes/order/queries etc. to ensure effective and efficient service levels are being delivered and accurately maintained. Provide support for the traffic control point (“weighbridge”) function of ensuring vehicles are sent to the right location with the correct documentation.

  • Monday to Friday (one early per week, one weekend day per month)
  • 08:30 – 17:00
  • £10.81 per hour
  • Additional benefits:
  • Life Assurance
  • Pension
  • Full Uniform and PPE
  • Onsite Parking
  • Cycle to work scheme
  • Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
  • Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)


About the job:

  • Build and maintain professional relationships with customers including assisting with queries and investigating and responding to complaints
  • Understand the scope and requirements of customers individual service packages and ensure accounts are serviced in line with those requirements
  • Ensure charge sheets are raised for additional work not included in the agreed service package
  • Correctly prioritise customer requests to ensure smooth and timely service delivery on each account
  • Liaise with customers and operations to process returned and non-conforming stock in a timely manner, including the completion and submission of the appropriate forms required by the Quality Management System
  • Manage the administrative support required for intakes, picking (including replenishment of pick faces) and dispatches of stock in an efficient and timely manner
  • Ensure all stock movements and adjustments are recorded accurately on the company’s Warehouse Management System  
  • Maintain neat and organised electronic/paper files and working environment
  • Provide stock reports as required by the customer 
  • Complete all monitoring and recording forms as required by the business
  • Maintain effective communication with operations enabling them to adjust to increases in service demand or unplanned changes in service delivery
  • When necessary, liaise with hauliers and couriers to facilitate the transport of incoming or outgoing stock
  • Work as part of a team and cross train on other customer accounts and the weighbridge to support the provision of cover during periods of staff absence
  • Work outside core office hours when required to support the provision of cover for the office and weighbridge and for stock taking duties
  • Contribute to continuous improvement
  • Any other duties that may reasonably be expected by the business


Your knowledge and experience:

  • GCSE’s at grade A-C in English Language and Mathematics (or equivalent) 
  • Stock management software - Super User in JDA/Red prairie
  • Proven work experience as a Stock Controller, or similar role
  • Good understanding of supply chain procedures.


We are an equal opportunities employer whom encourage and welcome applications from all backgrounds. We are recruiting now for this role. To apply please forward your CV with any relevant experience listed, to [email protected] or apply online here.

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