Apprentice Customer Service Aministrator

Apprentice Customer Service Aministrator

David Hathaway are recruiting an Apprentice Customer Service Administrator to join their team at their site in Bristol.

Contract type: Permanent

Location: Bristol (BS37)

David Hathaway are recruiting an Apprentice Customer Service Administrator to join their team at their site in Bristol.

  • Monday – Friday
  • 40 hours per week
  • Additional benefits:
  • Life Assurance
  • Pension
  • Full Uniform and PPE
  • Onsite parking
  • Cycle to work scheme
  • Loyalty Awards (recognises employees with 5,10, 20, 30 and 40 years’ service)
  • Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

 

About the job:

  • Answering a high volume of phone calls.
  • Dealing with order & delivery queries, liaising with customers by providing solutions.
  • Dealing with inbound/outbound emails.
  • Input of customer orders onto our traffic management system.
  • Processing incoming customer orders via our online website.
  • Handling key customer accounts, including processing KPI reports
  • Supporting other roles when required (covering sickness & holidays)

 

Your knowledge and experience:

  • Strong organization skills
  • Ability to multi-task
  • Knowledge of MS Excel, Word, Outlook
  • Excellent telephone manner and communication skills
  • Ability to work under pressure to meet deadlines
  • Ability to touch-type would be highly advantageous

HOW TO APPLY

We are an equal opportunities employer whom encourage and welcome applications from all backgrounds. We are recruiting now for this role. To apply please forward your CV with any relevant experience listed, to [email protected] or apply online here.

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