Customer Service Team Leader

Customer Service Team Leader

AKW Global Logistics are recruiting a Customer Service Team Leader based at their Trafford Park site.

Contract type: Permanent

Location: Trafford Park (M17)

Following a period of sustained growth AKW part of Kinaxia Group are seeking a Customer Service Team Leader to manage Customer expectations in an efficient manner and oversee all customer related issues.

Working week:

Mon - Fri

07.30 - 17.30

45 hrs a week

Job Purpose :

  • To act as the representative of the Customer within the division developing strong and successful relationship
  • Coordinating the day-to-day workload of the Customer Service Team to ensure all enquiries are dealt within agreed timeframes.
  • Planning, coordinating and overseeing office services and related office activities to achieve efficient utilization of available resources.
  • Ensuring all the company processes are followed within Customer Service Team

Principal Accountabilities:

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation relating to customer service department activities.
  • Performing additional duties where needed.
  • Bi - lingual would be desirable


  • Competitive – to be discussed at interview stage in line with skills and experience

In return we offer :

  • Pension.
  • Loyalty Awards (Recognises employees with 5, 10, 20, 30 and 40 years’ service).
  • Employee Benefits Platform (Includes a Cycle to work scheme and access to a range of offers and discounts).
  • Life Assurance
  • Employee and customer referral schemes.


We are an equal opportunities employer whom encourage and welcome applications from all backgrounds. We are recruiting now for this role. To apply please forward your CV with any relevant experience listed, to [email protected] or apply online here.

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