Account Leader

Account Leader

AKW are recruiting an Account Leader to join their team at their site in Manchester.

Contract type: Permanent

Location: Manchester (M17 1WF)

AKW are recruiting an Account Leader to join their team at their site in Manchester. The successful candidate will lead all aspects of the project acting as the representative of the Customer within the division and to lead the day to day operation and processes of the assigned project, and be responsible for the correct supervision and control of all stock of the assigned project.

  • Monday – Friday
  • 45 hours per week
  • £10.75 per hour
  • Additional benefits:
  • Life Assurance
  • Pension
  • Full Uniform and PPE
  • Onsite Parking
  • Cycle to work scheme
  • Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
  • Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)



About the job:

  • Customer primary point of contact for all day to day issues of the project developing a strong and successful relationship
  • The submission of all customer related documentation and the completion and submission of all customer production trackers as and when required
  • Working closely with the customer and Production Planner to agree schedule requirements and production dates, ensuring that all orders are dispatched OTIF and that communication with customers is carried out effectively
  • Responsible for the control stock and consumables including regular system/physical stock checks and reports, the control of all goods in/goods out and liaison with WH stock control for the whole project
  • To lead the successful daily running of the project by contributing to & implementing  improved performance
  • Establish and maintain appropriate systems and reports for measuring the operation ensuring timely completion and monitoring for the project.
  • The timely and accurate entry of all stock movements, quotations and job specifications to the agreed format and on varying systems
  • To become the contact for all of the project’s Material Suppliers and manage those suppliers to ensure that they follow agreed process and terms and conditions and to manage the specification, quotations and purchasing of all materials required for production in the division for the project
  • To control all distribution activities for the project ensuring all customer goods leave the premises correctly worked, to the expected quality standard, on time and in an appropriate condition for delivery.
  • To provide timely response to frequent changes in customer demands whilst ensuring customer requirements are consistently achieved
  • To ensure the customer is provided with daily updates and full job reconciliation within 1 working day of the completion of production
  • To prepare periodic reports for the Management team
  • relating to the project performance including carrying out post analysis of all jobs to ensure that forecast margins are achieved and confirm pricing policy and cost assumptions are correct and report variances and reasons for such
  • To prepare all production documentation including the design and printing of labels and to process the completed production documents.
  • To maintain a productive and constructive working relationship with all colleagues to perpetuate team commitment at all times working as an effective member of the CPD and as part of the AKW GW
  • To assist CPD in ensuring all aspects of the requirements of the customer/business are maintained at all times and identify improvements to enhance our services to the customer.
  • Ensure that the customer specific quality standards are met within the production targets set by the CPD
  • To efficiently lead the planning and control of all operations & processes for the project whilst retaining a responsive & flexible approach to the customer..
  • To ensure high standards of Quality, Housekeeping & Stock Control are maintained at all times
  • Carry out other duties within the scope of the position as may be required by your Manager or Directors


Your knowledge and experience:

  • Excellent working knowledge of all operational functions & processes
  • Develop industry specific knowledge and experience
  • Exceptional ability to build and maintain customer relationships
  • Effective team player working cooperatively to achieve business goals
  • Work under pressure remaining calm & objective whilst prioritising appropriately.
  • Gather, analyse & act appropriately on relevant data
  • Prioritising work flow appropriately
  • Ability to influence and motivate production teams to achieve goals
  • Give and receive constructive feedback to all
  • Networking with professionalism and confidence
  • Problem solve and plan effectively working with colleagues across the business.
  • Routinely communicate clearly, openly and appropriately with colleagues & customers
  • Remain results focused at all times whilst ensuring Quality Standards are maintained.
  • Completion of 11, 15, 29, 30 and 31 SOP’s.


We are an equal opportunities employer whom encourage and welcome applications from all backgrounds. We are recruiting now for this role. To apply please forward your CV with any relevant experience listed, to [email protected] or apply online here.

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