Account Handler

Account Handler

AKW are recruiting an Account Handler to join their team at theor site in Manchester.

Contract type: Permanent

Location: Manchester (M17)

AKW are recruiting an Account Handler to join their team at their site in Manchester. The successful candidate will be responsible for the correct supervision and control of allocated customer stock, while maximising efficiencies to ensure customer service criteria are maintained at all times.

  • Additional benefits:
  • Life Assurance
  • Pension
  • Full Uniform and PPE 
  • Onsite Parking 
  • Cycle to work scheme 
  • Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
  • Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

 

About the job:

  • To ensure both physical and system stocks mirror at all times
  • To ensure an excellent customer interface is maintained at all times 
  • Provide daily and weekly reports for submission to customers as necessitated by the needs of our customers and / or business
  • Identify system and control improvements to enhance our services to the customer
  • To prepare order entry for receipts and relevant paperwork for picking for dispatch
  • To monitor paperwork to ensure all systems, procedures and stock integrity is in accordance with the customers’ requirements and business requirements 
  • To maintain a productive and constructive working relationships with all colleagues to perpetuate team commitment at all times
  • To ensure all internal KPI measurements are updated with agreed time 
  • To ensure any / all customer failures are reported and escalated without delay 
  • To perpetuate continuous improvement within all responsibilities 
  • To be available and provide cover for other positions as required 

 

Your knowledge and experience:

  • All SOPs relevant to role as stated on the WFC training matrix. Any additional Job specific or “On the job” training that arises as business needs change. 
  • Relevant SOP’s are 11, 29 and 30.
  • Excellent communication skills 
  • Previous experience in the role / similar 

HOW TO APPLY

We are an equal opportunities employer whom encourage and welcome applications from all backgrounds. We are recruiting now for this role. To apply please forward your CV with any relevant experience listed, to [email protected] or apply online here.

Make an enquiry

Get in touch and one of our experts will be glad to assist you as soon as we can.